Ielts GT Writing Task 1 Sample 116

You recently encountered an issue with a product you purchased from a local store. Write a letter to the store manager explaining the problem and requesting a resolution. Include:

• The date of purchase.
• The specific issue with the product.
• Your desired outcome (e.g., refund, replacement, or repair).

Dear Mr. Malone,

I hope this letter finds you well. I am writing to bring to your attention an issue I’ve encountered with a product I purchased from NestLocal. Last Saturday, I bought a washing machine from your store, which unfortunately has developed a significant problem.

The specific issue is that the washing machine intermittently stops mid-cycle, causing inconvenience and disrupting my household chores. Despite trying basic troubleshooting steps, the problem persists, indicating a potential fault with the machine.

As a loyal customer, I am reaching out to request a resolution to this matter. I would appreciate it if you could arrange either a replacement or repair of the washing machine at your earliest convenience. I believe this solution would ensure my continued satisfaction with NestLocal’s products and service.

I kindly request your assistance in resolving this matter. My desired outcome is either a refund, replacement, or repair for the defective product. I believe this is a fair request considering the circumstances.

I have enclosed a copy of the purchase receipt for your reference. Your prompt attention to this issue and cooperation in providing a resolution would be greatly appreciated.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,

Emma Oak