Ielts GT Writing Task 1 Sample 125

You have been experiencing issues with the internet service provided by your provider and want to lodge a formal complaint. Write a letter to the customer service department, Including:

  • The problems you have been experiencing.
  • Detailing any previous attempts to resolve the issue.
  • Requesting a prompt resolution to the problem.

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the ongoing issues I have been experiencing with the internet service provided by your company. For the past few days, I have encountered frequent disruptions to my internet connection, resulting in slow speeds, intermittent outages, and difficulty accessing online services.

Despite numerous attempts to resolve the issue, including contacting your customer service hotline and troubleshooting with your technical support team, the problem persists. These disruptions have caused significant inconvenience and frustration, impacting both my personal and professional activities that rely heavily on a stable internet connection.

I kindly request your urgent attention to this matter and a prompt resolution to the problem. As a loyal customer, I expect reliable and consistent internet service, and the current situation falls short of the standard expected.

Please investigate the root cause of the issue and take necessary steps to rectify it as soon as possible. Additionally, I would appreciate regular updates on the progress of resolving the problem.

Thank you for your attention to this matter. I look forward to a swift resolution and the restoration of reliable internet service.

Sincerely,

Rebecca Morgan