Ielts GT Writing Task 1 Sample 95

You recently purchased a product that was faulty and would like to make a complaint to the manufacturer. Write a letter, Including:

• The issue you experienced with the product.
• Explaining how it has affected you.
• What resolution you would like to see.

Dear MelodicBeauty Customer Service,

I hope this letter finds you well. I am writing to express my disappointment with a recent purchase I made from your company. Last Friday, I purchased a skincare product, of MelodicBeauty , from a local retailer. Unfortunately, upon using the product, I discovered a significant issue.

The issue I experienced with the product is leakage & allergic reaction. This has greatly affected me as I had high hopes for the product. Instead, I experienced irritation, breakouts.

As a loyal customer of MelodicBeauty, I am disappointed by this experience and the inconvenience it has caused. I have always trusted your brand for quality skincare products, and this incident has left me concerned about the consistency and reliability of your products.

In light of the above, I kindly request that you take immediate action to resolve this matter. Specifically, I would appreciate it if you could provide me with a replacement product or a refund for the faulty item. Additionally, I hope that you will take steps to ensure the quality control of your products to prevent similar issues from occurring in the future.

Enclosed with this letter, please find documentation: receipts, photos of the faulty product, & proof of purchase. I believe that addressing this issue promptly and satisfactorily will not only retain my trust in your brand but also demonstrate your commitment to customer satisfaction.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution to this issue.

Sincerely,

Angela