Ielts GT Writing Task 1 Sample 108

You recently purchased a product online and encountered some problems with it. Write a letter to the customer service department of the company explaining the issue and requesting a resolution. Include:

• Details such as your order number.
• The specific problem you encountered.
• Any steps you have already taken to try to resolve it.

Dear Customer Service,

I am writing to express my disappointment with a recent purchase I made from your company. My order number is INV-003.

I purchased some makeup products from your online store, but upon receiving it, I encountered product leakage issues & expired products. The expired products have made it impossible for me to use the product as intended.

In an attempt to resolve the issue, I have contacted support. However, I have not been successful in finding a solution.

I kindly request your assistance in resolving this matter and finding a suitable solution. This product is essential to me, and I am eager to have it functioning properly.

I would appreciate it if you could provide guidance on how to rectify this issue or arrange for a replacement or refund if necessary.

I kindly request your assistance in resolving this matter promptly. I would appreciate it if you could request a resolution, such as a replacement or refund.

Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Sincerely,

Philip Jackson