Ielts GT Writing Task 1 Sample 103

You recently had a medical appointment and were dissatisfied with the service provided by the clinic. Write a letter to the clinic manager outlining your concerns and suggesting ways they could improve their services. Include: 

• Details such as the date and time of your appointment. 
• The specific issues you encountered. 
• Any recommendations you have for improvement.

Dear Mr.Davies,

I hope this letter finds you well. I am writing to express my concerns regarding the service I received during my recent appointment at your clinic on March 14 at 11:00am.

Unfortunately, I was disappointed with several aspects of my visit. Firstly, there was a considerable wait time despite arriving promptly for my appointment. Additionally, the receptionist was unprofessional and appeared disinterested in addressing my inquiries. Moreover, during my consultation with the healthcare provider, I felt rushed and as though my concerns were not fully addressed.

To improve the quality of service at your clinic, I recommend implementing measures to reduce wait times, providing additional training for staff members on professionalism and customer service, and ensuring healthcare providers allocate sufficient time for patient consultations.

I trust that you will take my feedback into consideration and work towards enhancing the overall patient experience at your clinic. Thank you for your attention to this matter.

Sincerely,

Mr. Lewis