Ielts GT Writing Task 1 Sample 18

You recently visited a local restaurant with your family, but you were not satisfied with the experience. Write a letter to the restaurant manager. In your letter, you should:
  • Describe the specific problems you encountered during your visit (such as poor service or food quality).
  • Explain how these issues affected your dining experience.
  • Suggest what actions you would like the restaurant to take to address these problems.
Dear Mr. Paul, I hope this letter finds you well. I am writing to express my disappointment with the recent dining experience my family and I had at your restaurant, “Taste Haven,” on the evening of March 15th. Firstly, I would like to highlight the issues we encountered during our visit. Upon arrival, we were greeted promptly, which we appreciated. However, the problems began when we were seated. The table we were assigned was sticky and had not been properly cleaned. This immediately gave us a negative impression of the overall cleanliness of the establishment. Furthermore, the service throughout the meal was extremely slow and inattentive. It took nearly 30 minutes for our server to come and take our orders, and even then, we had to remind them about our drink orders multiple times. Additionally, when the food finally arrived, it was lukewarm at best. The dishes seemed rushed and lacked the freshness we have come to expect. These issues significantly affected our dining experience. Celebrating a special family occasion turned into a frustrating ordeal due to the subpar service and food quality. It was disappointing to witness such a decline in the standards we have previously enjoyed at your restaurant. To address these problems, I would like to suggest a few actions. Firstly, I believe there needs to be a focus on staff training to ensure that servers are attentive, efficient, and knowledgeable about the menu. Secondly, regular checks on table cleanliness and a thorough cleaning schedule would prevent the issue we encountered with our sticky table. Lastly, paying attention to food presentation and ensuring dishes are served at the correct temperature would greatly enhance the dining experience. I hope you will take these suggestions into consideration to maintain the reputation of the restaurant as a premier dining destination in our community. My family and I have always enjoyed dining here, and we sincerely hope that these issues can be addressed promptly. Thank you for taking the time to read this letter. I look forward to hearing from you soon. Yours sincerely, David Thompson