Ielts GT Writing Task 1 Sample 22

You recently purchased a new electronic device from a company, but it is not working properly. Write a letter to the company’s customer service department to report the issue. In your letter, you should:

  • Describe the problems you are experiencing with the product.
  • Explain how these issues have inconvenienced you or affected your usage of the device.
  • Request either a replacement for the faulty product or a refund, and specify any other actions you would like the company to take to resolve the situation.

Dear Sir,

I hope this letter finds you well. My name is Emily Parker, and I recently purchased a laptop from your company, TechGadgets, on the 10th of March. Unfortunately, I am writing to report some issues I have encountered with the device since its purchase.

The main problem I am facing with the TPQ 13774 laptop is related to its battery life. Despite charging the device fully, it seems to drain rapidly within a short period of use. Additionally, the device frequently freezes and becomes unresponsive, which necessitates a restart to restore functionality.

These issues have been quite inconvenient and have significantly impacted my usage of the device. As a freelance graphic designer, I rely heavily on the laptop for designing projects and client communication. However, due to its unreliable battery life and frequent freezing, I am unable to work efficiently, causing delays in my projects and frustration on my end.

Considering the circumstances, I kindly request your assistance in either providing a replacement for the faulty laptop or issuing a full refund of the purchase price. A properly functioning device is crucial for my work, and I believe that a replacement or refund would be a fair resolution to this matter.

In addition to the replacement or refund, I would greatly appreciate any guidance on troubleshooting steps I can take to improve the device’s performance. Furthermore, if there are any available software updates or fixes, I would be grateful to receive instructions on how to implement them.

I trust in TechGadgets’ commitment to customer satisfaction and product quality. I look forward to your prompt response regarding the next steps to resolve this issue.

Thank you for your attention to this matter.

Yours sincerely,

Emily Parker