Ielts GT Writing Task 1 Sample 23

You recently stayed at a hotel and were impressed by the customer service. Write a letter to the hotel manager, describing your positive experience. In your letter, include details about the staff, the facilities, and any memorable moments from your stay.

Dear Mr. Patel,

I hope this letter finds you in good health. I am writing to express my heartfelt appreciation for the exceptional experience I had during my recent stay at your esteemed hotel, “Golden Oasis”.

Firstly, I would like to extend my sincere gratitude to your staff for their outstanding hospitality. Throughout my stay, every staff member, from the courteous housekeeping team to the attentive restaurant staff, went above and beyond to ensure my comfort and satisfaction. I must especially mention Mr. James, the concierge, whose helpful suggestions for local attractions made my visit truly memorable.

The facilities at “Golden Oasis” are nothing short of impressive. My room was not only elegantly furnished but also impeccably clean and well-maintained. The plush bedding and breathtaking views of the city skyline added to the overall charm of my stay. I also appreciated the convenience of the fitness center, where I could unwind after a long day of exploring the city.

My stay at “Golden Oasis” surpassed all my expectations, thanks to the exceptional customer service, impeccable facilities, and the personal touch provided by your dedicated team. I would like to extend my heartfelt thanks to you and your staff for creating such a welcoming and memorable experience.

Thank you once again for a truly wonderful stay.

Yours sincerely,

Emily Watson