Ielts GT Writing Task 1 Sample 45

You recently stayed at a hostel and had a disappointing experience due to poor facilities and services. Write a letter to the hostel manager outlining your grievances, Include:

  • Requesting a refund or compensation for your stay. 
  • Provide specific details about the issues you encountered.
  • Suggest improvements for future guests.

Dear Mr. Andrew,

I hope this letter finds you well. I am writing to express my disappointment with the recent stay I had at UniRoom Hostel. Unfortunately, my experience was far from satisfactory, and I feel compelled to bring to your attention the issues I encountered during my stay.

Firstly, I would like to request a refund or compensation for my stay at UniRoom Hostel. The facilities and services provided did not meet the standards expected of a reputable hostel, and as a result, I feel that I did not receive value for the money I paid for accommodation.

During my stay, I encountered several issues that significantly impacted my experience. Firstly, the cleanliness of the hostel was subpar, with dirty common areas and bathrooms that were not adequately maintained. Additionally, the facilities provided, such as the bedding and bathroom amenities, were of poor quality and in need of replacement or refurbishment.

Furthermore, the level of service provided by the staff was disappointing. I encountered unfriendly and unhelpful staff members who seemed indifferent to the needs of guests. Requests for assistance or information were met with indifference or ignored altogether, further adding to my frustration and dissatisfaction.

In light of these issues, I would like to offer some suggestions for improvements that could enhance the experience for future guests. Firstly, investing in regular cleaning and maintenance of the facilities would go a long way in improving the overall cleanliness and appearance of the hostel. Additionally, providing staff training on customer service and hospitality would help ensure that guests feel welcomed and valued during their stay.

I believe that by addressing these issues and implementing improvements, UniRoom Hostel can provide a better experience for guests and uphold its reputation as a reputable accommodation option.

Thank you for taking the time to address my concerns. I hope that you will consider my request for a refund or compensation for my stay and take proactive steps to improve the quality of services and facilities provided at UniRoom Hostel.


Julie Allen