Ielts GT Writing Task 1 Sample 52

You recently had a negative experience at a restaurant, including poor service and quality of food. Write a letter to the restaurant manager outlining your concerns.Including: 

  • Expressing your dissatisfaction.
  • What went wrong during your visit.
  • Suggest ways the restaurant can improve to avoid similar issues in the future.

Dear Mr. Adam,

I hope this letter finds you well. I am writing to express my disappointment regarding my recent dining experience at AromaEats. As a regular patron of your restaurant, I have always enjoyed the ambiance and cuisine, but unfortunately, my most recent visit left much to be desired.

During my visit last Saturday, I encountered several issues that significantly detracted from my overall dining experience. Firstly, I must express my dissatisfaction with the quality of the food served. The dishes I ordered were noticeably undercooked and lacked the flavor and freshness that I have come to expect from AromaEats. Additionally, the presentation of the food was subpar, further diminishing the appeal of the meal.

Furthermore, I was disappointed by the level of service provided during my visit. The waitstaff appeared disorganized and overwhelmed, resulting in slow service and a lack of attentiveness to the needs of patrons. Despite voicing my concerns to the server, the issues were not adequately addressed, further exacerbating my frustration.

In light of these concerns, I would like to offer some suggestions for improvement to ensure that similar issues are avoided in the future. Firstly, I urge you to prioritize quality control in the kitchen to ensure that all dishes are prepared to the highest standards of freshness and flavor. Additionally, providing ongoing training and support to the staff can help improve service efficiency and ensure that patrons receive the attention and care they deserve.

Moreover, I believe that implementing a system for collecting and addressing customer feedback in real-time can help identify and rectify issues promptly, thereby enhancing the overall dining experience for patrons.

I value the reputation and success of AromaEats and believe that with the implementation of these improvements, you can continue to uphold the high standards of excellence that have come to define your establishment.

Thank you for taking the time to address my concerns. I look forward to seeing positive changes implemented and to enjoying future dining experiences at AromaEats.


Luna Burton