Ielts GT Writing Task 2

You have moved to another city but your bank has your old address and continues to send all communication there. Write a letter to your bank branch. In the letter:

  • Inform where you moved
  • Tell about the problems you are facing
  • Mention what action you would like them to take

You need NOT write any addresses. Begin your letter as follows:

Dear Sir,

I am writing to bring to your attention an issue regarding the address registered with my bank account. I recently relocated to a new city, and despite notifying your bank about the change of address, I continue to receive all bank communications at my old address. I kindly request your assistance in rectifying this matter to ensure smooth and reliable correspondence.

To provide the necessary details, I have moved to #123 Main Street, New York 123456, and I promptly updated my address information with your bank by submitting the required documents. However, despite these efforts, all correspondence, including statements, notices, and other important documents, continue to be sent to my previous address. In fact, this situation has caused significant inconvenience and concern, as I am unable to access essential banking information in a timely manner.

I kindly request that you take immediate action to update my address information in your records and ensure that all future bank communications are directed to my current address. This will greatly assist me in staying informed about my account activity and maintaining a seamless banking experience.

I understand that such administrative oversights can occur, and I trust in your bank’s commitment to customer satisfaction. I kindly ask that you review and update my address information promptly, and confirm the completion of this action to provide me with reassurance that my banking communications will be directed to the correct address moving forward.

I am highly grateful for your prompt assistance in resolving this issue and look forward to receiving confirmation of the update.

Yours sincerely,
John Smith